Support
Need a hand?
Most questions are answered below. If yours isn’t, email us — we read every message.
Do I need an account?
No. ShuttleScorer has no sign-in. You can start scoring the moment you open the app.
Where is my match data stored?
On your device only. Your matches, players, tags and stats live in the app’s local storage — they are never uploaded, and we cannot see them.
How do I restore Pro on a new phone?
Open the paywall in the app and tap “Restore Purchase”. Your Pro plan is tied to your App Store or Google Play account, so it restores after a reinstall or on a new device.
How does live sharing work — is it private?
Pro users can share a link to a match in progress. Anyone with the link can watch the score update live in their browser; there is no listing or search, so only people you send the link to can find it. Links expire on their own.
How do I cancel my subscription?
Annual subscriptions are managed by the store, not by us. On iPhone: Settings › your name › Subscriptions. On Android: Play Store › Payments & subscriptions. A lifetime purchase is one-time and has nothing to cancel.
Which languages are supported?
English, Dutch, German, Danish, Spanish, French and Italian. The app follows your device language where possible.
How do I remove ads?
Ads appear only in the free version. Upgrading to Pro (annual or lifetime) removes every ad.